Terms and Conditions

1. Introduction

Welcome to BuildMyStore.

These Seller Terms & Conditions (“Agreement”) govern your access to and use of the BuildMyStore platform, websites, mobile applications, APIs, software, and related services (“Platform”).

By creating an account, subscribing to any plan, or using the Platform, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. Definitions

For the purposes of this Agreement:

• Company means BuildMyStore.
• Seller, Merchant, You means the business or individual registering on the Platform.
• Customer means any buyer purchasing products through your online store.
• Store means the website or mobile application created using BuildMyStore.
• Services means all software, hosting, APIs, integrations, plugins and related services provided by BuildMyStore.
• Subscription Plan means any paid or free pricing plan offered by BuildMyStore.

3. Eligibility

To use the Platform:

You must:

• be at least 18 years old
• have the legal authority to enter into contracts
• provide accurate information
• comply with all applicable laws

Businesses must be legally registered wherever required by law.

4. Account Registration

You agree to:

• provide true and complete information
• maintain updated business information
• maintain accurate contact information
• keep passwords confidential
• be responsible for all activities under your account

BuildMyStore is not responsible for unauthorized access caused by your negligence.

5. Services Provided

BuildMyStore provides software for:

• Website creation
• Mobile app creation
• Product catalog management
• Order management
• Customer management
• Inventory management
• Payment integrations
• Shipping integrations
• Marketing tools
• Analytics
• Plugins
• APIs
• AI features
• Third-party integrations

BuildMyStore only provides technology infrastructure.

BuildMyStore is not the seller of goods or services listed on your store.

6. Merchant Responsibilities

The Seller is solely responsible for:

• products sold
• product quality
• pricing
• inventory
• taxes
• GST compliance
• shipping
• refunds
• returns
• customer support
• warranties
• legal compliance

BuildMyStore shall not be responsible for disputes between merchants and customers.

7. Prohibited Products

You may not use BuildMyStore to sell:

• Illegal products
• Counterfeit goods
• Pirated software
• Drugs prohibited by law
• Weapons
• Explosives
• Adult content prohibited by law
• Wildlife products
• Fake certificates
• Money laundering services
• Gambling services where prohibited
• Stolen property
• Products violating intellectual property rights

BuildMyStore reserves the right to immediately suspend stores violating this policy.

8. Compliance with Laws

The Seller agrees to comply with:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• GST laws
• Legal Metrology Act
• RBI guidelines
• Data protection laws
• Local state laws
• Any other applicable laws

9. Subscription Plans

The Platform offers:

• Free Plan
• Paid Plans
• Enterprise Plans

Features vary according to subscription.

BuildMyStore may modify plans, pricing and features with prior notice.

10. Billing and Payments

Subscription fees:

• are charged in advance
• are exclusive of applicable taxes unless stated otherwise
• may renew automatically unless cancelled
• are non-refundable except where required by law

Failure to pay may result in:

• suspension
• feature restrictions
• account termination

11. Transaction Fees

Certain plans may include:

• platform commission
• payment gateway charges
• third-party service fees

Applicable charges are displayed in your subscription plan.

12. Payment Gateway

BuildMyStore integrates with third-party payment gateways.

You acknowledge that:

• payment gateway approvals are handled by the provider
• KYC is your responsibility
• settlement timelines are controlled by payment providers
• BuildMyStore is not responsible for settlement delays

13. Shipping Services

Shipping partners are independent service providers.

BuildMyStore is not responsible for:

• delivery delays
• damaged goods
• courier disputes
• shipment losses

14. Third-Party Services

The Platform may integrate with:

• Google
• Meta
• WhatsApp
• Payment gateways
• Shipping companies
• SMS providers
• Analytics platforms

BuildMyStore does not guarantee the continued availability of third-party services.

15. Store Content

The Seller retains ownership of:

• logos
• images
• products
• videos
• descriptions
• trademarks

You grant BuildMyStore a limited license to host, display and process such content solely to provide the Services.

16. Intellectual Property

BuildMyStore owns:

• software
• APIs
• source code
• trademarks
• branding
• themes
• templates
• documentation
• AI features

No ownership rights are transferred to the Seller.

17. Data Privacy

BuildMyStore processes personal data according to its Privacy Policy.

The Seller agrees to:

• collect customer data lawfully
• obtain necessary consent
• protect customer information
• comply with applicable privacy laws

18. Data Backup

BuildMyStore performs reasonable backups.

However:

• merchants should maintain copies of critical data
• BuildMyStore is not liable for accidental loss caused by third-party failures, cyberattacks, force majeure, or merchant actions

19. AI Features

AI-generated content is provided “as is.”

The Seller is responsible for verifying:

• product descriptions
• pricing
• legal compliance
• generated images
• recommendations

20. Availability of Service

BuildMyStore aims for high availability.

However, uninterrupted access cannot be guaranteed due to:

• maintenance
• upgrades
• cyber attacks
• cloud outages
• internet failures
• force majeure events

21. Service Suspension

BuildMyStore may suspend any account if:

• payment fails
• fraud is suspected
• prohibited products are sold
• abuse is detected
• illegal activities occur
• these Terms are violated

Immediate suspension may occur without prior notice in serious cases.

22. Account Termination

The Seller may terminate the account at any time.

BuildMyStore may terminate accounts for:

• repeated policy violations
• fraudulent activities
• illegal conduct
• prolonged non-payment

Termination does not remove outstanding payment obligations.

23. Refund Policy

Subscription fees are generally non-refundable.

Exceptions may apply where:

• required by applicable law
• expressly offered under a promotional policy
• approved by BuildMyStore at its sole discretion

24. Customer Disputes

All disputes between customers and merchants remain the merchant’s responsibility.

BuildMyStore may assist with platform-related investigations but is not obligated to resolve commercial disputes.

25. Limitation of Liability

To the maximum extent permitted by law:

BuildMyStore shall not be liable for:

• loss of profits
• business interruption
• indirect damages
• consequential damages
• data loss
• reputation loss
• customer disputes

The total liability of BuildMyStore shall not exceed the subscription fees paid by the Seller during the twelve (12) months immediately preceding the event giving rise to the claim.

26. Indemnification

The Seller agrees to indemnify and hold harmless BuildMyStore, its directors, employees, affiliates, and partners from claims, damages, liabilities, costs, and expenses arising from:

• products sold
• intellectual property infringement
• legal violations
• customer complaints
• tax obligations
• misuse of the Platform

27. Confidentiality

Both parties agree to maintain the confidentiality of non-public information exchanged in connection with the Services, except where disclosure is required by law or necessary to provide the Services.

28. Marketing and Publicity

Unless the Seller opts out in writing, BuildMyStore may use the Seller’s business name, logo, and publicly accessible store URL solely to identify the Seller as a customer in marketing materials, customer lists, or case studies. BuildMyStore will not disclose confidential business information without consent.

29. Changes to the Services

BuildMyStore may introduce, modify, replace, or discontinue features, integrations, APIs, or subscription plans from time to time. Where changes materially affect the Services, reasonable prior notice will be provided where practicable.

30. Force Majeure

BuildMyStore shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet outages, cloud provider failures, pandemics, or government actions.

31. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India, unless otherwise required by applicable law.

32. Changes to These Terms

BuildMyStore may update these Terms from time to time. Material changes will be communicated through the Platform, email, or other reasonable means. Continued use of the Platform after the effective date of the revised Terms constitutes acceptance of the updated Terms.

33. Contact Information

For questions regarding these Terms, please contact:

BuildMyStore Support

Email: support@buildmystore.io

Website: https://buildmystore.io

Acceptance

By creating an account, clicking “I Agree”, subscribing to a plan, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Seller Terms & Conditions.

Additional Policies to Publish

For a production SaaS platform, it’s advisable to keep this document focused and create separate linked policies for:

• Privacy Policy
• Refund & Cancellation Policy
• Cookie Policy
• Acceptable Use Policy (AUP)
• Seller Content & Intellectual Property Policy
• Payment & Billing Policy
• Data Processing Agreement (DPA) for business customers
• Service Level Agreement (SLA) for Enterprise plans
• Grievance Redressal Policy (including grievance officer details as required under Indian law, where applicable)
• Shipping & Returns Responsibility Policy (clarifying merchant obligations)

This structure keeps the Terms & Conditions easier to read while allowing each policy to address its subject in greater legal detail.