Refund Policy

This Refund Policy governs the manner in which BuildMyStore Technologies Private Limited handles refunds for products or services purchased through the Build my Store website at www.buildmystore.io. This Refund Policy applies to all products and services offered by BuildMyStore Technologies Private Limited.

1. General Refund Policy

We strive to ensure customer satisfaction with every purchase made on our Website. If you are not entirely satisfied with your purchase, we are here to help. Please review this Refund Policy carefully before making a purchase.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Product/Service Defects: If the product or service you received is defective, damaged, or not functioning as intended, you may be eligible for a refund. Please contact our customer support within 15 from the date of purchase, providing detailed information about the issue encountered.

Non-Delivery: If you have not received the purchased product or service within the specified delivery timeframe, you may be eligible for a refund. Please contact our customer support to report the non-delivery and initiate the refund process.

3. Non-Eligibility for Refunds

Refunds may not be available under the following circumstances:

Change of Mind: We do not offer refunds for purchases made due to a change of mind or personal preferences. Please ensure that you carefully review the product or service description, specifications, and any available demos or trials before making a purchase.

Service Usage: We do not offer refunds for services that have been fully rendered or utilized by the customer, such as consulting sessions, software installations, or any other completed service.

4. Refund Process

To request a refund, please follow these steps:

• Contact our customer support within the specified timeframe, providing relevant details about your purchase and the reason for the refund request.
• Our customer support team will review your request and may require additional information or documentation to process the refund.
• If your refund request is approved, we will initiate the refund process. The method of refund (e.g., credit reversal, payment reversal, or other agreed-upon method) will depend on the original payment method used for the purchase.

Once your refund request is approved, we will process your refund within 7 working days. The refund will be applied to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider.

5. Contacting Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support at hello@buildmystore.io or +91-707-707-0606. Our customer support team will be happy to assist you.